We understand plans change. This policy explains what happens when you cancel or change a booking. We reserve the vehicle and driver for you, often for the whole day, so we ask for notice where you can.
Standard bookings (trips such as airport transfers, appointments and local trips)
- More than 24 hours before pick-up: free cancellation.
- Less than 24 hours before pick-up: 50% of the quoted fare.
- Less than 2 hours before pick-up, or if no one is at the pick-up: 100% of the quoted fare.
Long and deposit bookings (full-day tours, event bookings, Sydney and long-distance trips)
- 14 days or more before the booking: the deposit is refunded in full.
- 7 to 13 days before: the deposit is kept.
- 2 to 6 days before: 50% of the quoted fare.
- Less than 2 days before, or no-show: 100% of the quoted fare.
Changes
You can change the date, time or details at no charge with at least 48 hours notice, subject to our availability. If a change increases the time or distance, the price may change and we will confirm it with you first.
Illness, hospital stays and emergencies
If you or the passenger are unwell, admitted to hospital or have an emergency, please call us as soon as you can. We will do our best to be flexible and will consider each case fairly.
NDIS and care-provider bookings
Where a trip is NDIS-funded, cancellations are handled in line with the NDIS Pricing Arrangements and Price Limits and the service agreement for that participant. For recurring bookings, please give as much notice as you can.
Weather, road closures and event cancellations
If a trip cannot go ahead safely because of severe weather or road closures, we will work with you to reschedule or refund. If an event is cancelled by its organiser, please contact us straight away so we can agree a fair outcome. We may keep reasonable costs we have already incurred.
If we cancel
If we cancel a booking, you receive a full refund of amounts paid for that trip, or a replacement vehicle or new time if you prefer.
How to cancel
Phone 0439 072 133 or email mydriverbookings@gmail.com as early as you can.