Privacy Policy

• Your name, phone number and email address.
• Pick-up and drop-off addresses and trip details.
• Information you give us so we can transport you safely, such as mobility needs, wheelchair type and weight, or care and support requirements.
• For NDIS and care-provider bookings, details we need to arrange and invoice the service, such as the participant's name, plan manager or support coordinator contact details.
• Payment and invoicing details.
• Records of enquiries, bookings and feedback.

• To quote, confirm and deliver your trip.
• To keep passengers and drivers safe.
• To invoice and manage payments.
• To communicate with you, your family, carer, support coordinator or plan manager about a booking.
• To meet our legal, insurance and NDIS obligations.
• To improve our service.

We only share your information when needed to deliver the service or when the law requires it. This can include your plan manager, support coordinator or care organisation, our drivers, our accountant and insurer, and payment or invoicing providers. We do not sell your personal information.

Some of what you tell us, such as health or mobility details, is sensitive. We only collect it when it is needed to carry out your trip safely, and we only use it for that purpose.

Our website uses Google Analytics to understand how the site is used, for example which pages are visited. This does not identify you personally. If you send a quote request, it opens your own email app and the details go to our booking email address.

We keep personal information secure, limit who can see it, and delete or de-identify it when we no longer need it, unless we must keep it by law.

You can ask to see the personal information we hold about you or ask us to correct it.

Phone 0439 072 133 or email mydriverbookings@gmail.com. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au. NDIS participants can also contact the NDIS Quality and Safeguards Commission.