Terms of Service

Quotes are based on the details you give us. We confirm the price, pick-up and drop-off, and what is included before accepting a booking. If details change, such as extra stops, longer waiting time, more passengers or a different vehicle, the price may change. A booking is confirmed when we confirm it in writing (email or message) and, where required, the deposit is received.

Fixed-price quotes include the driver and vehicle for the agreed trip. Tolls and paid parking are charged at actual cost where they apply. Waiting time beyond what is agreed in the quote is charged at the rate we give you before the booking.

Hourly hire, shopping and sightseeing trips, and trips with waiting time have a 3-hour minimum. Our drivers are paid under the Passenger Vehicle Transportation Award, which guarantees a minimum paid shift, and this keeps your price the same whoever is driving. Airport, hospital and other one-way transfers are quoted per job.

A deposit of 30% may be required for long or high-commitment bookings such as full-day tours, event bookings and long-distance trips, with the balance due about 7 days before the trip unless we agree otherwise. For NDIS, care-provider and organisation bookings we invoice as agreed in writing. Late payments may lead to a booking being cancelled.

We aim to be on time every trip. Traffic, road closures, weather, event congestion and crowds can affect pick-up and arrival times. For events, we arrange a pick-up point near the venue, and finish and return times are estimates, not guarantees.

Passengers must wear seatbelts, follow reasonable driver instructions and treat the driver and other passengers with respect. No smoking or vaping. We may refuse or end a trip if safety is at risk. Passengers are responsible for damage they cause and for reasonable cleaning costs for any mess beyond ordinary use.

Please tell us the type of wheelchair (manual or powered), its size and its weight, and any medical or mobility equipment, when you book. This lets us confirm the right vehicle and restraints. Wheelchairs are secured with approved restraints and the passenger uses the seatbelt provided. If a wheelchair cannot be carried safely, we will tell you before the trip and help find another option.

Tell us how much luggage you have and whether you need a child seat when you book. We carry ordinary luggage that fits safely in the vehicle.

We will make reasonable efforts to return items left in our vehicles. Please contact us as soon as possible.

If we cannot provide the service, for example because of a vehicle problem or an unsafe situation, we will tell you as soon as we can and offer a replacement vehicle, a new time or a full refund of amounts paid for the trip.

See our Cancellation Policy.

See our Privacy Policy.

These terms are governed by the laws of New South Wales, Australia.

0439 072 133, mydriverbookings@gmail.com, 40 Tudor Street, Hamilton NSW 2303.